| We build | organisational change |
|---|---|
| thinking spaces | |
| collaborative partnerships | |
| reflective practice | |
| leadership capacity | |
| For individuals, groups and organisations |
WHAT WE DO
Service Quality Australia consultants are passionate about people loving work. So many people worry about work but are not sure what to do to fix the problems, or think it is all due to personality – it isn't! In order to create organisations where people really love coming to work we offer a range of services. We build strong work cultures, thinking spaces, collaborative partnerships, reflective practice and leadership capacity for individuals, groups and organisations.OUR SERVICES
Individual consultation
Organisational Role Analysis A structured process of 5 or 6 sessions for individuals to examine their work role in depth in the context of the organisation they work for, their personal work history, and the industry environment. This offers the individual powerful new frameworks for analysing and dealing effectively with workplace issues.
Confidential Thinking Space Regular sessions for individuals and small teams to hear themselves think in a confidential environment away from the worksite, reflect on where they are, work with new questions, and develop frameworks to analyse and deal with career and work issues confidently.
Organisational change interventions
Building strong work cultures through determining the desired organisational culture with you, analysing barriers to achieving this, and creating processes to build the desired capacities amongst staff – leading to sustained positive changes.
Forging collaborative partnerships through action learning and appreciative inquiry processes where groups find common meaning, develop and implement plans together and gain greater appreciation of each others’ unique capacities to create and work collaboratively together.
Professional development programs
Service Quality Australia each year offers a calendar of professional development activities focused on increasing capacities to lead change and understand and manage organisational dynamics. Participants build their conceptual frameworks, skill in standing back and analysing their situation, and also forge strong links with colleagues. Our programs for 2011 are as follows:
Professional development programs 2011
-
Reflective practice learning groups – February March 2011
A weekly program for 8 weeks providing opportunities for organisational leaders to develop skills in observing and exploring each others’ organisational issues. This will lead to increased capacity to reflect on practice and analyse and manage organisational dynamics. Additionally it is intended that participants will be in a position to use the model in their own work, coaching and mentoring others. This may include the participants continuing as an independent reflective learning group on program completion, as has occurred with past groups. -
Understanding and Managing Organisational Dynamics – April to June 2011
This program over 10 weeks provides opportunities for you to explore and to learn with other organisational leaders about individual, group, organisational, and systemic dynamics in relation to achieving change. Each session includes reading on organisational dynamics and applying concepts to your real life organisational dilemmas. Particular emphasis will be on the ways in which you and others in your workplace are pressured unconsciously when managing change or structuring change processes and how one deals with organisational politics and culture. How able you feel to take the lead change will be explored in relation to your actual work role. -
Systems thinking for organisational leaders – August to October 2011
This is a new program where leaders will have the opportunity to read some of the latest research on systems approaches to organisations. Participants will undertake workplace observations in a range of organisations in pairs and work with others on analysing and reflecting on their experiences to heighten their perceptions of organisational assumptions, dynamics and culture.
OUR APPROACH
Service Quality Australia consultants use a body of knowledge on organisational health and the dynamics of leading change that emerged simultaneously in the UK and US during and soon after the Second World War, particularly through the work of the Tavistock Institute in the UK. SQA consultants have both expertise and experience working with individuals, groups and organisations on questions such as- What are the best ways to develop leaders?
- How do organisational structures and processes promote effective work?
- How does the nature of the work being done interact with organisational culture?
- What is happening when the work of an organisation doesn't get done?
- How do you build collaborative work groups?
- What approaches create sustained change in organisations?
PRINCIPAL CONSULTANT
Mary Burgess Dip Occ Therapy, BA (Melbourne University) is the Director of Service Quality Australia. Mary has undertaken extensive socio-analytic training in Australia and overseas. She uses structured socio-analytic methodologies to support the development of collaborative and creative work relationships between levels of management within organisations, and encourages people to make effective links between their emotional reactions to work and their thinking about work. Mary is a member of Group Relations Australia, International Society for the Psycho-analytic Study of Organisations, International Forum for Social Innovation (France), and Disability Professionals Victoria.
OUR TRACK RECORD
Service Quality Australia has undertaken a range of major cultural change, quality improvement and training and development consulting projects over the last 18 years. Recent examples include:- Strategic development for large and small not-for-profit organisations
- Workshop Design and Consultation Including consulting to Organisational Role Analysis Workshops and Group Relations Conferences
- Action learning projects to design & implement a supervision framework with 150 supervisors, to design and use an internal audit tool across two DHS regional programs, and to develop action learning capacities in a state-wide government program
- 'Potential space' projects in a vocational educational institution to foster creativity and collaboration across disciplines and schools
- Reflection groups with intact work teams about the nature of the organisation’s task and their roles in engaging with this.
- Professional development programs within organisations that both explore organisational dynamics as they relate to one’s organisation and offer new conceptual frameworks through discussion of readings on organisational dynamics and new spaces for organisational dialogue.
- Work role mentoring with individual CEO’s and their senior managers to analyse work role in organisational and systemic contexts
CONTACT US
Service Quality Australia
Mary Burgess
PO Box 456 Clifton Hill
Victoria 3068 Australia
Telephone 03 9489 4641
Mobile 0419 505 849
Facsimile 03 9482 5807
info@servicequalityaustralia.com.au